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  • SHIPPING & DELIVERY

    [ + ] What shipping & delivery options you offer?
    We offer the following shipping & delivery options:

    • USPS First Class Mail (2 - 10 business days).
    • USPS Priority Mail (2 - 4 business days).
    • USPS Express Mail (1 - 2 business days).
    • USPS First Class International Mail (7 - 14 business days).
    • USPS Express International Mail

  • [ + ] When will you ship my order?
    All listed shipping times are after production. Our shipping cutoff time is 11:00AM PST. In general, we will process and mail out your order within 1-2 business day. Orders with payment received on Tuesday to Thursday before 11:00AM PST will be mailed out next day. We are closed on weekend, so payment received between Friday 11:00AM PST to Monday 11:00AM PST will be mailed on Tuesday. Due to the wild variations in our product line, some orders must be produced after they're ordered. While production times typically only take 24 hours, they can stretch to longer times during the holidays. Once your order is shipped, we will not be able to control its time in transit.

    For your convenience, our shipping system will automatically email you when your order has shipped, with USPS Delivery Confirmation (if available). If you have any questions about a shipment, or would like to request that your order be shipped using an alternate method (FedEx, UPS), feel free to contact our Shipping Department.
  • [ + ] How will you pack and ship my order?
    Your order will be mailed in a rigid stay-flat envelope to protect it from bending or damage during transit. Unless you choose Express Mail, all orders are mailed via USPS First Class Mail. The estimated transit time may vary, particularly during peak periods and will be affected by weather condition. We are not responsible for any delay by carrier.
  • [ + ] If I refuse a package, or if my order is somehow returned to you, what happens next?
    If the shipment is "returned to shipper" and we receive the package, the e-mail address on the account will receive a notification about the returned package. Upon your request, we'll resend your order with applicable shipping and handling charge.

    If the package was refused or if we do not hear from you within 10 business days of the email notification, the full amount excluding shipping fee will be credited back your credit card. This will automatically generate a Return Merchandise Authorization number and a refund invoice. If not all of the items are refused then only the items received back will be refunded.
  • [ + ] Can I request that USPS hold my package(s) or have a package re-routed to a different address?
    We do not give USPS consent to hold packages for customers to pick-up at their USPS facilities due to fraud concerns. We humbly apologize for any inconvenience this precautionary measure may cause but we are simply trying to ensure the safety of our customer's purchases. Similarly DecalSkin.com will not request that a package be re-routed to another location once it is in transit to the shipping address requested on the original order.
  • [ + ] Do you ship internationally?
    Yes. We ship internationally. For international orders, the only shipping method available with tracking service is USPS Express Mail International. All other shipping options are not traceable and DecalSkin.com will not be responsible should a package is lost in transit. Most international orders are delivered within 7-14 business days. Rates do not include European Union customs duties, VAT, and any other local taxes and/or duties, if applicable. We only charge you for the cost of shipping your package.
  • [ + ] How much does shipping cost?
    The price for shipping varies based on the items and item quantities in your cart. To get a shipping estimate, click the My Cart link located at the top of any DecalSkin.com page. Enter your destination and click on the Get a Quote button to get an instant shipping estimate. During the checkout process, you will be presented a page with all shipping, handling, and taxes for your review before any charges are made to your account.



  • CHANGE, CANCEL & REUTRN POLICY

    [ + ] What is your Order Change Policy
    • You cannot change your order after submitting it.
    • You can place a different order if you cancel the original one.
    • There is a short timeframe before your order reaches our warehouse for processing. You can cancel your order during that timeframe.
    • If you cancel your order, contact your financial institution for your refund posting timeframe.

  • [ + ] What is your Cancellation Policy
    • You may cancel your order if it's not yet processed for shipment may be cancelled
    • We will credit cancelled orders in the form of payment used
    • We will not credit or reissue coupons on a cancelled order
    • You can only cancel an order containing a gift card purchase if the gift card is still valid

    [ + ] How do I Cancel My Order?
    • Go to Contact, located at the top right of any DecalSkin.com page
    • Enter your first name, last name and email address as appeared on your order
    • Select "I would like to Cancel My Order" option under "Subject"
    • Enter your Order Number in "Message" box
    • Click "Submit Cancellation" button
    • If you successfully cancel your order, a confirmation email will be send to you within 1 business day.

    [ + ] What is Your Return Policy?
    You can return new, unused, unopened items from a cancelled order within 14 days after they have been delivered to you. All sales are final on custom ordered skins. To return an order, you must call us at 1-281-969-5050 to obtain a Return Merchandise Authorization Number (RMA). Products must be returned in their original packaging with the RMA number noted on the returned shipment. RMAs are valid 14 calendar days from issuance. You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to product while in transit to Decalskin.com. Shipping and handling charges are not refundable. If you return product to Decalskin (i) without a RMA from Decalskin or (ii) beyond the 14 calendar day issuance period, or (iii) without proper packaging, Decalskin retains the right to either refuse delivery of such return or charge you a restocking fee. Please allow up to four weeks for Decalskin to credit your account. Items should be returned in their original packaging.
    [ + ] Do you pay for the return shipping?
    The customer is solely responsible for shipping any returned product to DecalSkin.com.

    Similar to any walk-in store, Wal-Mart will not send a driver or courier to your house to pick up a defective item you bought in the store. They will not reimburse you for your time and gas money spent to drive back to the store either.

    If unfortunately, a product is defective, we will use every good measure to ensure that you will be able to get the item replaced or refunded promptly with as little hassle as possible. However, to help us provide a higher quality standard of products we sell, we do require that all defective item to be returned to our warehouse for an inspection in order for the exchange or refund to be processed.

    DecalSkin.com does not pay for the return shipping of any defective item, but we will mail a replacement to the shipping address specified in your account at no additional charge once the returned merchandise is received.



  • ORDERING & BILLING

    [ + ] How to add items to shopping cart?
    when you find an item you would like to purchase, click the "Add to Cart" button on the item's detail page. To continue shopping, click the "Continue Shopping" button. You may view items in your shopping cart at any time by clicking "My Cart" in the top of any page. From the "Shopping Cart" screen, you may "Edit", "Save for Later" or "Remove" any item by clicking the appropriate words located to the left of the item. When you finish shopping, click the "Proceed to Checkout" button in your shopping cart.

  • [ + ] How to modify Items in my shopping cart
    Go to the Shopping Cart page by clicking on "My Cart" in the top of any page. Click the "Edit" link to the right of the item you want to change. Select the option and quantity you want and click the "Update Cart" button.

    [ + ] How to save items in my cart to wishlist?
    • Click the "Move to Wishlist" box next to the appropriate item in your shopping cart and click the grey "Update Shopping Cart" button . This moves the item in a cart, to a list of saved items you may buy in the future.
    • When you decide to purchase an item, click the "Add to Cart" button next to the item. This moves the item from the "My Wishlist" to your Shopping Cart.
    • Items in your "My Wishlist" list always reflect the most recent price displayed on the item's detail page. This price may differ from the price listed when you first placed the item in your cart. Click the "Remove" link to the right of the item if you no longer want to save the item.

    [ + ] How to place an order?
    After you finish shopping, review all items in your shopping cart to verify the device model, artwork, and quantity by clicking on My Cart at the top of every page. If you have a Discount Codes or a Gift Card, make sure to check the appropriate box and enter the Promotion code or Gift card number. When you are ready to order, click the orange "Proceed to Checkout" button located in your shopping cart.
    • Returning Customers: Log into your account using the same email address and password you used to create the account. If the email address used to set up your account is no longer valid, please contact Customer Care to update your account or simply create a new account.
    • New Customers: New customers can checkout as a guest or register an account. For assistance setting up your account, click here.

    [ + ] How to enter my billing and shipping address?
    A billing address is the address where you are receiving the statements for your credit card. For your order to be approved with DecalSkin.com, the billing address has to match this address since it is the registered address on the card. Select "Ship to different address" if you are entering a different shipping address. If shipping to a military post office, please select Armed Forces as the shipping state. If shipping to billing address, please check the "Use Billing Address" box.

    [ + ] What are my payment options?
    • Credit Card:

      We accept all major credit cards including MasterCard, Visa, American Express and Discover. When using your credit card, please be sure and provide the exact name and billing address that your credit card bank has on file for you. Incorrect information may cause a delay in processing your order.

    • PayPal

      We accept all major credit cards and eCheck through PayPal. Simply choose your payment type in the summary page. After you press the "Order" button in the page, you will be directed to PayPal's payment page to complete the transaction. We will be mailing your order to to your confirmed address listed on PayPal. If you are unable to update your PayPal address before making a payment or if you want to have it mailed to your friends or family as a gift, please leave us a "Note" with the new shipping address in PayPal.

    • Prepaid:

      We will gladly accept your payment by money order, cashier's check. All payment must be in U.S. currency. To pay by money order or cashier's check, choose the appropriate box in the payment selection, write the order number on your check, print your confirmation and wrap the check or money order in it and send it to: DecalSkin.com, 12807 Royal Drive, Suite 107,Stafford, TX 77477, U.S.A.

    [ + ] What currency do you accept?
    All payment must be in U.S. currency. Currency exchanges are done at the time of purchase through your credit card company. Please contact your individual issuer for details on their currency conversion rates.

    [ + ] What states are required to pay sales tax?
    Orders billing or shipping address in Texas will be charged sales tax.

    [ + ] How do I submit my order?
    Review all the information you have entered. If everything is correct, click "Place Order" to complete the order. Do not click more than once, or the system will duplicate your order. An order confirmation will appear on your screen with your invoice number. We recommend printing a copy of your order confirmation page for your records. We will also immediately email a copy of your order to you.
    [ + ] How do I check my order status?
    If, at any time, you would like to review your order, click the My Account link in the top right corner of most pages



    • USER ACCOUNT

      [ + ] How do I create an account?
      Before Shopping:
      1. Click on the My Account link located at the top of any DecalSkin.com page.
      2. Click on "Create an Account".
      3. Under the "Personal Information" heading, enter your first name, last name and email address.
      4. Create and confirm your password.
      5. Click Submit to complete your account set up.

      During the Checkout Process:
      1. From your shopping cart, click the "Proceed to Checkout" button.
      2. Select "Register" under the heading “Checkout as a guest or register"  and click "Continue"
      3. Enter all required information, create and confirm your password.
      4. Click Continue.

    • [ + ] How do I login of my account
      1. Click the My Account link located at the top of the homepage, or click here.
      2. Enter your email address and password under the heading "Are you a new customer?" or "Are you an existing customer".
      3. Click Continue to log into your account.

      [ + ] How do I log out of my account
      1. Click the Sign Out link located in the top right corner of our homepage.
      2. Close your web browser window that is displaying the DecalSkin.com webpage to automatically log out.

      [ + ] How do I update my personal information?
      1. Login with your the email address you used to register.
      2. Select the information link on the left (i.e., Account Information, Address Book, etc.) that you wish to change.
      3. Enter the updated information.
      4. Click the Save button to update your information.

      [ + ] What do i do if I forgot my password?
      1. Go to the My Account section on the DecalSkin.com homepage.
      2. Click on the Forgot your password? link under the Continue button.
      3. Enter the email address used when you created your account.
      4. Click the Submit button.
      5. We will email to you a link to reset your password.

      The link to reset your password will only be valid for 24 hours. Take a moment to open your email and reset your password.
      If you have trouble accessing the link provided in your email, try copying and pasting the link in your browser.
      To finish resetting your password, follow the steps below.

      1. Click the link included in your email to reset your password.
      2. Enter your new password in both fields (must be longer than 5 characters).
      3. Click the “Reset a Password” button.

      If your email address has changed, contact Customer Care to update your email address.