Cancel & Return
- What is your order cancellation policy?
- How do i cancel my order?
- What is your return policy?
- What is your refund policy?
- I received an defective and/or wrong product, what do i do next?
- Do you you pay for the return shipping?
What is your Cancellation Policy?
- You may cancel your order if it's not yet processed for shipment may be cancelled
- We will credit cancelled orders in the form of payment used
- We will not credit or reissue coupons on a cancelled order
- You can only cancel an order containing a gift card purchase if the gift card is still valid
How do I Cancel My Order?
- Go to Contact, located at the top right of any DecalSkin.com page
- Enter your first name, last name and email address as appeared on your order
- Select "I would like to Cancel My Order" option under "Subject"
- Enter your Order Number in "Message" box
- Click "Submit Cancellation" button
- If you successfully cancel your order, a confirmation email will be send to you within 1 business day.
What is your return policy?
You can initiate a return for most new and unopened items within 14 days of delivery for a full refund. You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 30 days of delivery. We inspect all returned items and award a partial refund for opened or used products. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.
If you initiate a return after 14 days, DecalSkin.com may issue a partial refund depending on elapsed time and condition of merchandise.
What is your refund policy?
We inspect all returned items when they arrive at our processing facility. We refund the full cost of the merchandise and all original shipping charges if your return is a result of our error or defective product.
If the return is not a result of our error and you initiate a return of an unopened item within 14 days of delivery,* we refund the full cost of the merchandise minus the original shipping charge and actual return shipping fees.
If you return an item that has been opened or shows signs of wear, we will issue a partial refund minus both original shipping charge and return shipping fees.
You can expect your refund within four weeks of shipping your package back to us. In many cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). We will notify you via email with the details of your refund, and we issue refunds in the form of payment used to make your purchase.
I received a defective/ wrong product, what do I do next?
Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty.* Your shipping charges will be waived. When we receive your return, we will inspect the item and provide a replacement or issue a refund. If the product is not found to be defective, shipping fees will apply and/or a partial refund may be issued.
Do you pay for the return shipping?
The customer is solely responsible for shipping any returned product to DecalSkin.com.
Similar to any walk-in store, Wal-Mart will not send a driver or courier to your house to pick up a defective item you bought in the store. They will not reimburse you for your time and gas money spent to drive back to the store either.
If unfortunately, a product is defective, we will use every good measure to ensure that you will be able to get the item replaced or refunded promptly with as little hassle as possible. However, to help us provide a higher quality standard of products we sell, we do require that all defective item to be returned to our warehouse for an inspection in order for the exchange or refund to be processed.
DecalSkin.com does not pay for the return shipping of any defective item, but we will mail a replacement to the shipping address specified in your account at no additional charge once the returned merchandise is received.